DELIVERY
The Baron is proud of his products and aims to send out orders within 48 hours of purchase on working business days. However, please allow up to a maximum of 10 days. He believes in the quality of his goods and will not be happy until you are.
We will make every effort to deliver goods within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control. The customer will be the importer for the international delivery of any Order. Therefore, before placing an Order, it is the customers responsibility to check that the Products that customers are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of the customers Order.
If any customs requirements apply or charges are due, the customer agrees to be responsible for these.
When trying to estimate when a package will be delivered, you should consider the following:
CREDIT CARD APPROVAL MUST BE RECEIVED PRIOR TO PROCESSING YOUR ORDER.
SHIPPING ONLY OCCURS ON BUSINESS DAYS – MONDAY THROUGH FRIDAY EXCLUDING HOLIDAYS.
THERE ARE CERTAIN HOLIDAYS THAT CARRIERS DO NOT PICKUP OR DELIVER.
PRE-ORDERS & SALES
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Baron is a company based in the United Kingdom, when ordering from Baron, you agree to adhere to the national laws of the United Kingdom and to be the importer. Baron will make every effort to deliver goods within the estimated timescales, including pre-order time scales, which are stipulated on the product description. If delays to pre-orders occur, you will be notified as soon as possible.
RETURNS
Return items must be in their original condition, unused, in their original packaging, with garment tags and any other security devices still attached. Baron Productions Ltd cannot refund or exchange personalised, intimate, perishable or time critical goods. Please see the following list for some non-exhaustive examples:
Goods which have been altered, or personalised to a customer's Specification, including bespoke and limited edition orders.
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This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
Upon cancellation of an order Baron Productions Ltd will refund the whole sum paid by customer [excluding costs of postage and packing for delivery within 30 days of notifying Baron productions Ltd of cancellation. Baron Productions Ltd currently do not offer an exchange service via post. If customers wish to exchange an item, the item needs to be returned. Customers are responsible for the cost of returning the Goods to Baron Productions LTD or nominated address upon cancellation of an order within 10 days. If customers do not return the Goods cancelled, Baron Productions LTD may arrange to collect them and will deduct the cost of such collection from the refund due to customers.
If you have any questions about returning goods, please contact us at: head.office@baron-productions.com
WHAT TO DO WHEN RETURNING BY POST
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Remember to indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used.
State the preferred delivery address for your exchange.
Feed-back is always welcomed, so feel free to open-up to the Baron.
Take to your local post office to receive the tracking code and to successfully deposit.
To make a return or exchange, the Baron must receive the goods in their original condition so, please ensure all goods are packaged securely and we recommend that you use a recorded or signed for delivery service.
If goods are returned from outside UK/EU/EEA please mark the box ‘returned goods’.
The Baron cannot accept any returns on any products that have been worn and are not in their ‘original’ condition.
The Baron can only accept refunds or exchanges within 14 days of delivery.
The cost of returning goods to the Baron is the responsibility of the customer.
Please send returns to-
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Baron Productions, 289 Kennington Lane, London, SE11 5QY
SALE RETURN POLICY
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Sales items bought online may not be returned.
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COOKIES
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At Baron, we appreciate the privacy of our patrons. We endeavour to ensure that ordering from Baron is as discreet as possible. We also know that people are concerned about how their online activity can be observed, and what information is shared with other companies. One of the most common ways websites track and save data about their visitors is through the use of cookies. A cookie is a small file of text, often encrypted for privacy, that is used to hold information between visits to a website. Modern internet browsers allow you to see what cookies are currently stored on your computer, and selectively erase them as you wish. Baron Productions LTD uses cookies as part of the instrument to hold the shopping basket contents during each visit that you make to the site. We require both permanent and session cookies to be enabled. There is no obligation to have third party cookies enabled for our site to work, however when carrying out market research, a third party assists with this, during which they may distribute a cookie from our site. Some of our carefully selected affiliates may also issue cookies so that they can track sales at Baron Productions LTD through them. If third party cookies are not accepted it does not affect the performance of our site.
TWO TYPES OF COOKIES ARE USED ON OUR WEBSITE
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Session cookies (which is only in the cookie file as long as you are entered into the website) are used:​
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TO ALLOW YOU TO BRING INFORMATION FROM ONE PAGE OF OUR WEBSITE TO ANOTHER WITHOUT HAVING TO RE-WRITE IT, AND TO ALLOW YOU TO MAINTAIN A SHOPPING BASKET ON EACH VISIT TO THE WEBSITE.
Persistent cookies (which remain in the cookie file for than after leaving the website) helps us to identify if you have entered the website already using the same computer, and if so enables the website to remember specified personal information you provided, remembers the amount of visits that you have made to our website, where you browse, what you have purchased.
PERSONAL FIREWALLS
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The use of personal firewall software (e.g. Zone Alarm, PTF) has increased. Under certain circumstances these firewalls may deny access to our (and other websites') secure servers. To enable access to secure servers, check that the firewall is configured to allow the web browser to connect over port 443 (SSL). We are also aware of instances whereby stopping and restarting the firewall may resolve connectivity problems.
SECURITY ON THE WEBSITE
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We adhere to up to date and imposed industry standard procedures to protect your privacy, whether it is data given to us or when you are broadcasting. This includes firewalls and Secure Socket Layer (SSL) encryption software.
MANAGING COOKIES
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You can manage, or completely delete, cookies from your computer using the settings within your internet browser. The settings are different for each browser, however the site contains information for most browsers currently in use.